Legal wrangling between BSkyB and customer relationship management systems designer EDS over a disputed £60m contract escalated as EDS launched its own action for the recovery of what it claims are unpaid bills worth millions of pounds.
BSkyB's action, following on from a threat issued in its recent annual report, alleges "deceit, negligent misrepresentation and breach of contract". Sky further claims EDS only won the deal through "fraudulent representations".
The satellite broadcaster's contract with EDS, signed in 2000, was to design and build a CRM system for Sky's call-centres in Scotland. Four years on, the company is still working on the system. It has already invested £170m; now chief executive James Murdoch has committed a further £50m to the project.
On a more positive note, the Move Channel, the first in the UK given over to all aspects of buying and selling property, will launch on Sky on September 13.
Lovelacemedia | 19.08.2004