Ofcom published levels of complaints for the major telecoms and pay TV providers between January and March 2013.
This is Ofcom’s ninth quarterly report, which aims to help consumers make informed decisions, especially those who are considering changing provider or taking a new service. It also incentivises operators to improve their performance.
Overall, the total volume of complaints made to Ofcom during the first quarter of 2013 fell slightly due to a reduction in pay-monthly mobile complaints. Complaints about landline telephone, broadband and pay-TV services remained static.
Claudio Pollack, Director of Ofcom’s Consumer Group said: “It’s important that providers continue to work to improve their performance.
“We’re committed to providing consumers with valuable information to help them choose a provider that best suits their needs. Consumer complaints also help us to identify where to target any necessary enforcement action and ensure that providers comply with our rules.”
DTG Staff | 28.06.2013