Ofcom is the regulator for the communications services that we use and rely on each day.
Ofcom make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.
They also oversee the universal postal service, which means Royal Mail must deliver and collect letters six days a week, and parcels five days a week, at an affordable and uniform price throughout the UK.
The regulator looks after the airwaves used by wireless devices like cordless phones, walkie talkies and even some car keys and doorbells.
Ofcom also helps to make sure people don’t get scammed and are protected from bad practices. This is particularly important for vulnerable or older people.
Ofcom duties come from Parliament. Their priority is to look after you, and they sometimes do this by promoting competition among companies we regulate.
The organisation provided advice and information to thousands of people each year, through their website and call centre. They register complaints from people and businesses, which helps them to take action against firms when they let their customers down. Parliament has not given them powers to resolve people’s complaints about their broadband, home phone or mobile phone. Instead, these can be considered by alternative ‘dispute resolution’ services.
Ofcom also helps to make sure people across the UK are satisfied with what they see and hear on TV and radio, and that programmes reflect the audiences they serve. They consider every complaint they receive from viewers and listeners. Often, Ofcom investigates further and they sometimes find broadcasters in breach of our rules.
Ofcom are independent, and funded by fees paid to them by the companies that they regulate.
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